bfes case STUDIES

“The team at BFES were incredible. They arrived on site when they said they would with heavy-duty equipment to move some extremely heavy ovens, there was a lot for them to do. The team at BFES are very likeable but were professional, knowledgeable and worked extremely hard to complete the works in a timely manner and to the schedule set out. Communication throughout the whole process has been seamless with questions and queries answered quickly and effortlessly. Any concerns I raised were dealt with sensitively with patience and understanding.

I have nothing but great words to say about the team at BFES, a genuinely great bunch of people who we had a great pleasure in working with”

At the Solent Hotel and Spa, we have recently engaged with the services of BF Engineering Services. Both the office staff and the engineers have been great to deal with so far, they have just finished the first round of servicing on all equipment and we can only praise with no complaints. Any call outs we have placed have been dealt with quickly and efficiently, your staff are always smart and polite around the hotel which is something our hotels look out for. Long may it continue.

We have been working with BFES for 3 months. The team have been outstanding in such a short time, and shown how professional they are and have rectified ongoing issues where previous providers have failed. Their workforce are professional, caring and vigilant in their approach. We are provided with all relevant safety documentation in good time and the engineers are well presented and carry out their work safely when spot checks have been carried out.”

“BFES have serviced our equipment and covered breakdown reactive calls for several years. Their service is prompt, clean and transparent. They always work with us to find best pricing and best product to suit the needs of our business. The Engineers are always polite, knowledgeable, helpful and always work well with our kitchen staff. BFES go out of their way to build rapport and trust with their customers and this is just one of the reasons we continually keep them as a nominated supplier.”

“Having had mixed results from a number of equipment maintenance companies over the years it was a good day when we started using BF Engineering Services Ltd. We have used them to advise on new equipment which has included them advising on and sourcing a difficult to find salad and vegetable washing machine (setting it up, fully commissioning it and of course, dealing with any maintenance. We also use BFES for regular scheduled equipment servicing and continue to receive excellent results with far fewer breakdowns Lastly but perhaps most importantly, BFES can be relied on to get here promptly when the worst does inevitably happen and something stops working – usually at the busiest time. If parts are needed they are sourced quickly and the costs are communicated before the job is done.”

“We have been using BFES for the last 15 months and have found their service and advice excellent. They have reacted promptly to all service calls and I have been very impressed with their levels of professionalism and courtesy in the many busy school sites we operate – especially given the various Covid-19 circumstances. I am more than happy to recommend their services to all.”

“We first came into contact with BFES back in 2017 following a recommendation from an Oxford College whilst researching a replacement for our ageing dishwasher. They proved invaluable in ensuring we had the right product (Wexiodisk) and configuration to suit our needs and limited space. The installation was arranged for the summer break and went to schedule, we had some teething troubles but BFES were quick to respond and sort things out. Overall I have no concern in fully recommending BFES.”

“BFES have worked with GFM Education MAT supporting the servicing and maintenance in 3 of our kitchens, they have proved to be efficient and reliable often working around our busy kitchens with minimal disruption.”

“Here at Exeter College, Oxford we have used BFES engineering over a period of over 10 years, for the installation, service and reactive call out to a plate wash machine that is probably one of our most used and most important parts of kit. The service that they have provided has always been professional; they are a personable, proactive, relatable team who can talk you through any issues over the phone or can send out engineers efficiently to assess any issues. I would highly recommend BFES to anyone considering the installation of kitchen equipment and the service and repair of kit.”